Frequently Asked Questions

Once disassembled the deck is turned upside down and most of the components will fit into the deck. Depending on size of your RV storage compartment you may have to store stairs and stair rails separately. I have stored my D402830 model totally in my basement storage on a 2003 Hitchhiker 26rls which has a small storage area. Our decks are portable and do not need to be left behind. In Feb of 2015 we announced our new Custom Carrier that is hitch based and can safely carry any StairLite or SafeSafe model. (Option CC). This is an awesome quality cargo carrier and can also be used for many other purposes.

We ship LTL and use shipping broker to obtain the best prices for our customers and total unit is on a skid and shrink wrapped. We can ship to business, residence or customer can pick up at closest carrier depot. Customer can also pick up our factory in Henderson, Nevada. Note: Business must have semi access with dock or fork lift

We get the best rates available from our broker and costs will vary by Zip Code. When we do a customer Quote we spell out everything up front including shipping costs. We do add $25 to shipping costs to cover skid and shipping material.

We pride ourselves on the quality and durability of our decks and stairs. They will hold up to the test plus feel solid and are not flimsy. We field tested our decks in tough conditions so we know they will hold up and last.

Normally the answer is yes. However, it depends specifically on what customer requires. Sometimes if we have enough customer interest we make a custom option either a standard with our models or a standard option like we did with Pet friendly options, stair widths and heights, non slip decks, Child safety option.

Steel Works (SW) who is our partner and manufactures our decks and stairs has been in business for 20+ years. HCCR RV Products has been in business since November of 2010. SW distinct manufacturing competence is in Iron and Steel Fabrication and has a great reputation in commercial, residential both Nevada and New Mexico. Building our decks and stairs fits into their expertise and we work together as a team. We unveiled our Deck and Stairs product line in January of 2011 at the Quartzite, AZ RV show. We now have our units in most of the states plus Canada. Both Bill Wisher (owner of SW) and Len Hofmann (owner of HCCR) share the same passion on providing a quality product that is affordable and provides a needed service to the RV industry. Our products improve customer safety and extend the RV lifestyle for customers and their pets that requite safer entry and exit to their RV’s. Bill and Len also want to provide the best customer service possible by being hands on and dealing direct with our customers. Our business model is factory direct to customer and our product design model is modular scalable components. We sell typically over the internet and via customer referrals. Our advertising model is doing a few RV shows a year, Use of social media like Facebook & Linkedin. We will also occasionally advertise in RV Life and Trailer Life magazines. By having these models we can keep our costs down and can provide the best quality for lowest price.

Absolutely. HCCR has been in business since 1994 doing consulting (Information Technology), construction (Team Hofmann), and Racing (Hofmann Racing). We have been RVing since the 60’s and have owned, built, modified many RV’s over the years for our own use

Yes. It is because of suggestions from family, friends and people that have seen our rigs we decided to get into the RV Products business. We are open to new ideas, change and suggestions.

No problem. Our units will hold up to 1,000 lbs for sure and possibly more.

Our standard risers are 7 inches. ( 5, 6 inch risers are options)

Our standard depth is 10 inches. 13 inch top step option for Stairlite models.

Our standard width is 30 inches.

No. Our steps come assembled as one component. (Stringers and treads) They attach to deck for left, center or right entry and stair rails simply slide into stair assembly

No. Our standard deck and stair tread‘s are now NON Slip (raised Metal). Other Deck options that go over standard deck are carpet (Grey or Tan), 15 x15 SwissTrax interlocking tile, Stair treads are standard Non-Slip. Options are: Carpet. If you have Pets we recommend carpet or tiles for deck and carpet for steps.

We have tested many options and found that indoor/outdoor two way Rhino tape from Home Depot or Gorilla two way tape from Lowes works the best. It holds up to the elements and carpet can simply be replaced when worn.

Yes. Powder coating is standard starting in 2023 . It was an option in prior years.

Yes. Keep checking our web site. We plan to build around our current high quality deck and stair models with some more cool options and accessories.

Typically, 5th wheels, travel trailers, motor homes, truck campers, Tiny Homes and park models. However, we have sold decks for many other uses also like free standing platform to get on and off horses, entry to above ground pools and Spas, mobile home and RV dealers for customer safe access on their lots, Boat Vehicle (Fire truck, garbage truck, etc) customer access at shows. Our units can work anywhere easy access, safe entry into raised units are a requirement.

We have developed a lockable gate and balusters to be 4 inches in spacing. This is now a standard option in December of 2010. Option: C

We have a model line called “StairLite”. The steps and railing are just like the ones we use with our decks. However, they will have a set of legs to be free standing. The railings will insert like all our railings do with no tools. We have 2, 3, 4 and 5 step StairLite models. If you have a StairSafe model can also order a set of stair legs and use stairs only when traveling without a deck just like a StairLite model.

In June of 2015 we changed our design slightly. The basic installation is the same: After railings and your unit is all set up dry fit the top and bottom redwood caps on each railing. Take care in making sure the joints fit perfect. Then use the silicone glue and dab on top of railings. At least 3 gobs top and 5-6 bottom. Put the top cap then the bottom cap and make sure the joints are perfect. Can use clamps, zip ties or just some rope to clamp down railings for 24 hours until glue dries. The newer railings will have a wider dado cut but not as deep as prior design. They also allow for some expansion and contraction in changing temps. Offset the railings outside of stair railing. Both old design and new design redwood caps work great. Like any outdoor wood product, they do require a little simple maintenance to stay looking awesome. Note: top and bottom caps are also numbered so grain matches. Match the top and bottom by number

On every order you will receive email with details of items and options plus shipment number and tracking web site and your payment receipt. Our standard lead time is 3 weeks from closest Thursday to date order was firmed. If holidays maybe be a few days longer than 3 weeks.