Frequently Asked Questions

A total of 12 (D40), 14 (D60) components are assembled with minimal tools. 1st- two deck legs are inserted into deck bottom (DL21, 28, 35 or 42) and 2 deck legs braces (DB21, 28, 35, 42) Make sure the deck is level, shim or use adjustable legs. 2nd- the stairs are inserted unto deck (S21, 28, 35 or 42) center, left or right-side entry. 3rd- 3 deck rails are inserted into deck top (DR39, 40, 28,29,30, 08, 09). 4th- 2 stair rails are inserted into stairs (SR14, 21, 28, 35). You will have extra components depending on set up option (Left, Center or right entry) this take 5-20 minutes. Note: depending on stair entry (Left, Center or Right) you need to move the deck railings around. Make sure the Deck and stairs are level before attaching railings. When configuring height (RV door threshold to level ground) always allow for 3-7 inches between deck and bottom of door because all RV sites are not the same. Some are not level and some have elevated 2-4 inch slab patios.

See the configuration document at: Model Selection and Set Up Instructions.

Yes, there are bolts with wing nuts will need to be fastened to the top of deck and stair rails. (Always do this 1st) and then you; will need to fasten nuts to bottom of the 3deck rails & 3 nuts for deck leg braces. Tools needed are an adjustable wrench or 9/16 socket. The Total unit is now totally assembled and ready for use. See deck assembly video here: DECK ASSEMBLY VIDEO

First Always level the deck side to side and front to back. Next level the stair assembly when attached to deck. Side to side and front to back. If not level the bolt holes for railings will not match up. Use the adjustable legs or shims to level. Once level put on the railings and do bolts and wing nuts 1st then do the nuts on the deck railings. See details on setups here: D40-D60 Set up details

Once disassembled the deck is turned upside down and most of the components will fit into the deck. Depending on size of your RV storage compartment you may have to store stairs and stair rails separately. I have stored my D402830 model totally in my basement storage on a 2003 Hitchhiker 26rls which has a small storage area. Our decks are portable and do not need to be left behind. In Feb of 2015 we announced our new Custom Carrier that is hitch based and can safely carry any StairLite or SafeSafe model. (Option CC). This is an awesome quality cargo carrier and can also be used for many other purposes.

36lbs to 180 lbs depending on model and options. The heaviest component is Deck and Stair assembly at 45lbs to 55lbs depending on mode.

We ship LTL and use shipping broker to obtain the best prices for our customers and total unit is on a skid and shrink wrapped. We can ship to business, residence or customer can pick up at closest carrier depot. Customer can also pick up our factory in Henderson, Nevada. Note: Business must have semi access with dock or fork lift

We get the best rates available from our broker and costs will vary by Zip Code. When we do a customer Quote we spell out everything up front including shipping costs. We do add $25 to shipping costs to cover skid and shipping material.

We pride ourselves on the quality and durability of our decks and stairs. They will hold up to the test plus feel solid and are not flimsy. We field tested our decks in tough conditions so we know they will hold up and last.

Our units require that the deck platform and also stairs be level. Our deck legs and stair legs do have an adjustable legs option (A4, A6) that are individual leg screw type adjustable legs with about 4 inches of adjustment. You can also use shims.

Yes. This is the way we designed them. If you get a new RV your steps should still work. You decide which entry you want when you set up the deck and stairs. You receive all the components for entry left, center or right. See Set Up Instructions

Normally the answer is yes. However, it depends specifically on what customer requires. Sometimes if we have enough customer interest we make a custom option either a standard with our models or a standard option like we did with Pet friendly options, stair widths and heights, non slip decks, Child safety option.

Steel Works (SW) who is our partner and manufactures our decks and stairs has been in business for 20+ years. HCCR RV Products has been in business since November of 2010. SW distinct manufacturing competence is in Iron and Steel Fabrication and has a great reputation in commercial, residential both Nevada and New Mexico. Building our decks and stairs fits into their expertise and we work together as a team. We unveiled our Deck and Stairs product line in January of 2011 at the Quartzite, AZ RV show. We now have our units in most of the states plus Canada. Both Bill Wisher (owner of SW) and Len Hofmann (owner of HCCR) share the same passion on providing a quality product that is affordable and provides a needed service to the RV industry. Our products improve customer safety and extend the RV lifestyle for customers and their pets that requite safer entry and exit to their RV’s. Bill and Len also want to provide the best customer service possible by being hands on and dealing direct with our customers. Our business model is factory direct to customer and our product design model is modular scalable components. We sell typically over the internet and via customer referrals. Our advertising model is doing a few RV shows a year, Use of social media like Facebook & Linkedin. We will also occasionally advertise in RV Life and Trailer Life magazines. By having these models we can keep our costs down and can provide the best quality for lowest price.

Absolutely. HCCR has been in business since 1994 doing consulting (Information Technology), construction (Team Hofmann), and Racing (Hofmann Racing). We have been RVing since the 60’s and have owned, built, modified many RV’s over the years for our own use

Yes. It is because of suggestions from family, friends and people that have seen our rigs we decided to get into the RV Products business. We are open to new ideas, change and suggestions.

The quick way is to email Len at lhofmann@hofmannccr.com. We will respond within 24 hours or less. Check our web page contacts also for phone numbers, etc. If question is something other customers might have an interest in I will also add it to this FAQ link.

No problem. Our units will hold up to 1,000 lbs for sure and possibly more.

Our standard risers are 7 inches. ( 5, 6 inch risers are options)

Our standard depth is 10 inches. 13 inch top step option for Stairlite models.

Our standard width is 30 inches.

No. Our steps come assembled as one component. (Stringers and treads) They attach to deck for left, center or right entry and stair rails simply slide into stair assembly

No. Our standard deck and stair tread‘s are now NON Slip (raised Metal). Other Deck options that go over standard deck are carpet (Grey or Tan), 15 x15 SwissTrax interlocking tile, Stair treads are standard Non-Slip. Options are: Carpet. If you have Pets we recommend carpet or tiles for deck and carpet for steps.

We have tested many options and found that indoor/outdoor two way Rhino tape from Home Depot or Gorilla two way tape from Lowes works the best. It holds up to the elements and carpet can simply be replaced when worn.

Yes. Powder coating is standard starting in 2023 . It was an option in prior years.

Yes. Keep checking our web site. We plan to build around our current high quality deck and stair models with some more cool options and accessories.

1st decide if you want a StairSafe model (Deck) D40 (40x40) or D60 (40x60) deck platform or a Stairlite model (no deck). 2nd you would need to know the height from ground to bottom of RV door threshold then select 14, 21, 28, 35 or 42-inch height. Example: D4035. 3rd you need to decide on standard stair width of 30 inches or optional stair. Example: 5 D403530. 4th select Non Skid (N) or carpet color grey (G) or Tan (T). Example: D403530BG. 5th If you want any options or accessories: Adjustable Legs (A4, A6), Child Safe or Pet Kennel (C), Customer Plague (P), Redwood stair railing caps (WL14, 21, 28, 35), Pet Friendly- (PR01, PR02, PRDK). Example: D403530BG A6, C, PR02, PRDK, WL28. This is a 40x40 deck, 35 inch height, 30 inch width steps, black paint, gray carpet, with 6 adjustable legs, Child safe/Pet kennel and pet ramp with pet ramp access gate, 2 redwood stair railing caps. Multi-Decks are also possible. See this configuration document at: Model Selection

Typically, 5th wheels, travel trailers, motor homes, truck campers, Tiny Homes and park models. However, we have sold decks for many other uses also like free standing platform to get on and off horses, entry to above ground pools and Spas, mobile home and RV dealers for customer safe access on their lots, Boat Vehicle (Fire truck, garbage truck, etc) customer access at shows. Our units can work anywhere easy access, safe entry into raised units are a requirement.

After reviewing all the options on handicap entry for our HCCR decks and stairs we will have basically 3 solutions:

1. Ramp- Depending upon customer requirements we can recommend a ramp mfg’s product that will work and either ramp mfg or HCCR will do integration to our products. Key is if ADA standard is a customer requirement?
2. Lifts- We will be able to recommend a lift mfg’s product that will work and either have lift mfg or HCCR do integration to our product. Until we have better information on market needs for handicap access to our products we will not market standard handicap options but handle this need as a special order.
3. Custom stair risers less than 7 inch’s. Typically, some handicap people only need good stair railings and lower stair risers, and this can simply be done as a special order. Option CR-5, CR-6

We have developed a lockable gate and balusters to be 4 inches in spacing. This is now a standard option in December of 2010. Option: C

Yes, we have an option for extra XD40 decks or XD60 decks that can connect to other D40 or D60 decks to make many new configurations of decks. You can also connect multiple stairs. Details at: MULTI-DECKS

We have a model line called “StairLite”. The steps and railing are just like the ones we use with our decks. However, they will have a set of legs to be free standing. The railings will insert like all our railings do with no tools. We have 2, 3, 4 and 5 step StairLite models. If you have a StairSafe model can also order a set of stair legs and use stairs only when traveling without a deck just like a StairLite model.

Yes. We have four new options: PR02- Pet Ramp that telescopes form 47” to 87”, PRDK- a standard pet access gate for all deck models. C- StairSafe Pet Kennel option 4 inch deck railing balusters and lockable/removable gate now provide the same safe access we provide for people for their pets also. PK- is a ground level Pet Kennel that can be used standalone or connect to our deck level kennel via the pet ramp. Details at: PET FRIENDLY

Yes. We announced our new redwood stair railing caps (WL14,21,28,35) in Q3 of 2011 and these are caps that fit over all our stair railings and can be ordered with new units or as aftermarket. They are high quality and solve the cool to touch plus also add an awesome look to all Deck and Stairlite models.

Details at: Redwood Caps

For packing we recommend using the foam rubber tubes used for water pipes. These can be bought for around $1 a 4ft tube 1 inch diameter at Home Depot, Lowes or most hardware stores. Cut the tubes up in to about 6 inch sections. When packing the components put a tube on all corners and the middle of components so metal don’t touch metal. To pack a deck model and store it depends on your RV storage area, Truck bed size and room inside the RV. Typically you would flip the deck over then put the deck railings, deck legs, stair railings, leg braces into the deck. The foot print on a D40 deck would be 40x40x8 and this should fit in most RV storage areas. The stair assembly could also fit on top and adds about 8 7 inches height or store the stair assembly in the truck bed. Use adjustable tie down straps to lock the deck and stair assembly together so when travelling components will not move not bounce around. If you have redwood stair railing caps recommend storing them inside the RV. Also check out our new custom cargo carrier that is hitch based and can carry any of StairLite or StairSafe models and use no cargo space in your RV. See pictures at: Deck Storage and our home page for the Custom cargo carrier

1st lite sand the area’s using fine steel wool. 2nd clean with damp cloth then wipe dry with dry cloth. Use Valspar Black Gloss* (84202) spray paint or Rust-Oleum Black Glossy, Desert Tan (Rust-Oleum Gloss Khaki (249032) (Lowes, hardware or paint store) and follow instructions on can. * We switched from Satin to Gloss on Black for orders greater than # 399 3/30/17. Powder coating options is now standard starting in 2023 and Black Glossy is basic touch up if needed.

We use MINWAX Sedona Red stain, MinWax Helmsman Spar Urethane clear gloss or Man-O-War Spar Varnish Gloss for finish either in spray can or brush on. We usually we will use a brush. Need at least 2-3 coats on finish. To re-finish you 8 do not need to remove the railings. Usually, the railings will hold up 2 years in the AZ sun before you need to re-finish. Sand them down using 220 sandpaper to get off all the old varnish. Lite sand with 320 sandpapers, clean and re stain if necessary with Min-Wax Sedona Red. Let dry 24 hours then put on 1st coat of helmsmen or Man O War (suggest brush) let dry 4 hours. Lite sand with 320, clean then repeat for coat #2 let dry 4 hours the repeat for coat #3 if necessary. Note: all stains and varnish are oil base not water base.

In June of 2015 we changed our design slightly. The basic installation is the same: After railings and your unit is all set up dry fit the top and bottom redwood caps on each railing. Take care in making sure the joints fit perfect. Then use the silicone glue and dab on top of railings. At least 3 gobs top and 5-6 bottom. Put the top cap then the bottom cap and make sure the joints are perfect. Can use clamps, zip ties or just some rope to clamp down railings for 24 hours until glue dries. The newer railings will have a wider dado cut but not as deep as prior design. They also allow for some expansion and contraction in changing temps. Offset the railings outside of stair railing. Both old design and new design redwood caps work great. Like any outdoor wood product, they do require a little simple maintenance to stay looking awesome. Note: top and bottom caps are also numbered so grain matches. Match the top and bottom by number

On every order you will receive email with details of items and options plus shipment number and tracking web site and your payment receipt. Our standard lead time is 3 weeks from closest Thursday to date order was firmed. If holidays maybe be a few days longer than 3 weeks.

Call us at 480-837-4927 or email us at lhofmann@hofmannccr.com . If you get a voice message, please leave message

Yes. We have basically three ways we can integrate with those steps. Of course our StairLite models also compete directly with those steps.

1. Our StairSafe models (D40 or D60) 40 side only will slide right over those steps(if we have 2 ¾ inched of clearance). Bottom of open door to stop of stair stringer.
2. Those steps can also be simply removed and if you travel can either re-install your old steps or buy a set of stairs legs so you can you our steps like a StaitLite model when travelling. Most customers use option 2 if they have a rig that came with those stairs. Let us know at time of order that you have the new steps from factory that fold up into your doorway so we can make sure you understand the options.
3. In 2023 we added a 3rd option that will work if you do not have clearance required for option 1. We will do a optional stair cut out (SCO) that will allow StairSafe model to snug up to RV and slide over the current stairs.

No.. The installation is quite simple to install and remove. Here is a link for a few pictures and install steps. Deck Skirting Note: in 2022- we eliminated deck skirting due to not much customer interest in this option. We recommend going direct to www.ezsnapdirect.com/products/rv-skirting/

We also recommend using caps to fill the bolt holes not used in environment that get lots of rain and ice/snow. The caps can be found at any hardware store or lowes/home depot.